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Privacy Policy

Last modified: November 30, 2023

 

Please note that by accepting this Website Privacy Policy, agreeing to its terms, and continuing to use Equal Health’s website, you are acknowledging that you have also read and accepted Equal Health’s Website Terms and Conditions.

 

Introduction

Equal Health ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.getequalhealth.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

 

This policy applies to information we collect:

  • On this Website.

  • In email, text, and other electronic messages between you and this Website.

  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

  • Though email, text, or other electronic messages between you and Equal Health.

 

It does not apply to information collected by:

  • Use offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. Our healthcare providers will not provide services to any individual under 18. If you are under the age of 18 you may join our mailing list to receive updates regarding eligibility for goods and services through our website. Other than joining our mailing list, no one under age 18 may provide any information to or on the Website. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact Equal Health at:info@getequalhealth.com

 

            California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the Additional Information for California Residence below for more information.

 

Our Obligations

We are required by law to:

  • Maintain the privacy of protected health information.

  • Provide you with this notice of our legal duties and privacy practices regarding health information about you.

  • Follow the terms of our notice that is currently in effect.

Information We Collect About You and How We Collect It

We collect several types of information from and about users, including information:

[We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.]

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, drivers license or government identification number or any other identifier by which you may be contacted online or offline ("personal information");

  • That is about you but individually does not identify you, such as business phone numbers, race, ethnicity, religion, sex assigned at birth, gender identity, preferred pronouns, sexual orientation, height, weight, workplace, and job titles; and/or

  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to Equal Health.

  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and web beacons.

  • From third parties, for example, our business partners.

Information You Provide to Us. 

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Website.

  • Records and copies of your correspondence (including email addresses) if you contact Equal Health.

  • Your search queries on the Website.

  • Details of transactions you carry out through our website and details regarding fulfillment of your orders.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps Equal Health to improve our Website and to deliver a better and more personalized service, including by enabling Equal Health to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing Equal Health to customize our Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

How We Use Your Information

We use information that we collect about you or that you provide to Equal Health, including any personal information:

  • To present our Website and its contents to you.

  • To provide you with information, products, or services that you request from Equal Health.

  • To fulfill any other purpose for which you provide it.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and Equal Health, including for billing and collection.

  • To notify you about changes to our Website or any products or services we offer or provide though it.

  • To allow you to participate in interactive features on our Website.

  • Providing you with notices about your account.

  •  Contact you in response to your requests.

  •  Notify you about changes to our website or any products and services.

  •  Carry out obligations and Enforce our rights to collect payment for goods and services.

  • Contact you regarding billing and collections matters.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want Equal Health to use your information in this way, please send a request via email to info@getequalhealth.com.

We may use the information we have collected from you to enable Equal Health to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Equal Health's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Equal Health about our Website users is among the assets transferred.

  • To fulfill the purpose for which you provide it.

  • For any other purpose disclosed by Equal Health when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Equal Health, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to Equal Health. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  • Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt out by sending an email to Equal Health stating your request to info@getequalhealth.com. If we have sent you a promotional email, you may send a request through the provided link asking to be omitted from future email distributions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. Please note that any information that you change or request to be changed on the Company’s website will note be reflected in your account held with any third-party. We recommend that you update information across all platforms by updating your information with third-parties directly.

You may also send an email to Equal Health at info@getequalhealth.com to request access to, correct, or delete any personal information that you have provided to the Company. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Further, if you are a California resident, under the California Consumer Privacy Act (“CCPA”), you have the right to access the Personal Information that we hold about you, the right to port it to a new service, and the right to ask that your Personal Information be updated, corrected, or erased. If you would like to exercise these rights, please contact us via our contact information listed below.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to Equal Health is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Medical Privacy Policy and HIPAA Notices

            If you have questions regarding the privacy of your medical data, please refer to our Medical Privacy Policy.

Additional Information for California Residents

            Equal Health is collecting your personal information and Sensitive Personal Information, as defined by the CCPA to provide you with services and support its business operations. We may share the categories of personal information or Sensitive Personal Information with third parties as indicated in the chart below. Equal Health does not sell any personal information or Sensitive Personal Information, however, please note that we do not control the information that is collected by other websites or vendors that you may interact with while obtaining services from Equal Health.

 

NOTICE

Personal Information Category

Retention Period

Business Purpose

Shared

Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number.

For the duration of your relationship with Equal Health plus two years thereafter.

Providing healthcare services and providing personalized product and service recommendations to users.

With our third party vendors (Wix and Athena Health) subject to applicable federal and state privacy laws.

California Customer Records personal information, which includes a name, electronic signature, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

During your active subscription period with Equal Health.

Providing healthcare services and collecting payment for goods and services obtained through our website.

Payment Vendors and Insurance Payors

Protected classification characteristics under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, related medical conditions, or risk factors relating to other medical conditions), sexual orientation, reproductive health decision-making, military and veteran status, or genetic information (including familial genetic information).

For the duration of your relationship with Equal Health plus two years thereafter.

For purposes of verifying eligibility for services based on age ( aka 18 years or older)and for purposes of providing healthcare services.

Patient portal vendor, Athena Health

Commercial information, such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Indefinitely.

To provide insight on key metrics/key indicators to Equal Health.

No.

Internet or other similar network activity, such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

Indefinitely.

Analytics on users’ interactions with our website.

No.

Geolocation data, such as physical location or movements.

Indefinitely.

For purposes of determining a user’s eligibility for services based on their geographical location.

No.

In addition to the Notice above, under the CCPA and the California Privacy Right Act (“CPRA”) California residents have the right to delete personal information collected from them (with some exceptions); the right to opt out of the sale or sharing of their personal information; and the right to non-discrimination for exercising their CCPA rights. If you have any questions about this Notice, a request pursuant to your rights described above, or need to access it in an alternative format, please contact us at info@getequalhealth.com.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact Equal Health at:

info@getequalhealth.com

To register a complaint or concern, please contact us via the "Let's Connect" page at www.getequalhealth.com , or via email at info@getequalhealth.com.

 

Medical Privacy and HIPAA Notices

Last modified: January 11, 2023

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.

 

WHO WILL FOLLOW THIS NOTICE:

The privacy practices described in this notice will be followed by Blossom Q Health, Inc. and its affiliated entities, including Equal Health (collectively “Equal Health”).

Should you have any questions please consult our Website Privacy Policy and Terms.

POLICY STATEMENT

Equal Health is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create and maintain records regarding you and the treatment and services we provide to you, and we will maintain records of treatment provided to you by others. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. By law, we must follow the terms of the Notice of Privacy Practices that we have in effect at the time.

To summarize, this notice provides you with the following information:

  • How we may use and disclose your identifiable health information.

  • Our obligations concerning the use and disclosure of your identifiable health information.

  • Your privacy rights as to your identifiable health information.

The terms of this notice apply to all records containing your identifiable health information that are created and/or retained by Equal Health. We reserve the right to revise or amend our Notice of Privacy Practice. Any revision or amendment to this notice will be effective for all records our organization has created or maintained in the past, and for any records we may create in the future.

Please direct any questions or concerns regarding this policy to info@getequalhealth.com.

 

We may use and disclose your information in the following ways:

 

  • Treatment: We will use or disclose health information about you to provide you with medical treatment and other services at Equal Health. We may disclose health information about you to other health care providers, including doctors, nurses, technicians, dentists, mental health professionals, therapists, or other persons who are involved in your care at Equal Health. Different departments of Equal Health also may share health information about you to coordinate your care and provide you with related services. We may also disclose health information about you to people outside Equal Health who may be involved in your medical care. Your confidential information may also be released to other health care providers in the event you need emergency care.

  • Payment. We may use and disclose your identifiable health information to bill and collect payment for the services and supplies you receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover or pay for your supplies and/or services. Although, please note that We do not accept any health insurance currently. We may also use and disclose your identifiable health information to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your identifiable health information to bill you directly for services and supplies.

  • Health Care Operations. We may use and disclose health information about you for our day-to-day health care operations. This is necessary to ensure that all patients receive quality care. For example, we may use health information for satisfaction surveys, quality assessment, and improvement activities and for developing and evaluating clinical protocols. We may also combine health information about many patients to help determine what additional services we should offer, what services should be discontinued, and whether certain new treatments are effective. Health information about you may be used by our corporate office for business development and planning, cost management analyses, insurance claims management, risk management activities, and in developing and testing information systems and programs. We may also use and disclose information for professional review, performance evaluation and for training programs. Other aspects of health care operations that may require use and disclosure of your health information include accreditation, certification, licensing and credentialing activities, review and auditing, including compliance reviews, medical reviews, legal services and compliance programs. Your health information may be used and disclosed for the business management and general activities of Equal Health, including resolution of internal grievances, customer service, and due diligence in connection with a sale or transfer of Equal Health.

  • Business Associates. There are some services provided at Equal Health through contracts with business associates. Examples include medical directors, outside attorneys and a copy service we use when making copies of your health record. When these services are contracted, we may disclose your health information so that they can perform the job we’ve asked them to do and bill you or your third-party payer for services rendered. If we do disclose your information to a business associate, we will have a written agreement with them to ensure that our business associate also protects the privacy of your health information.

  • Appointment Reminders, Health-Related Benefits and Services. We may use your identifiable health information to inform you of health-related benefits or services that may be of interest to you, provide appointment reminders, provide reminders of outstanding orders for diagnostic testing, and provide information and reminders related to prescription and refills of medications .

  • Disclosures Required by Law. We will use and disclose your identifiable health information when we are required to do so by federal, state, or local laws.

  • Organized Healthcare. We will disclose health information about you to our healthcare affiliates who interact and cooperate to provide treatment to you. These participants include a variety of providers such as physicians (e.g., MD, DO, podiatrist, dentist, optometrist), therapists (e.g., physical therapist, occupational therapist, speech therapist, behavioral health counselors/therapists), portable radiology units, clinical labs, hospice caregivers, pharmacies, psychologists, social workers, advanced practice providers, registered nurses, case managers, and suppliers (e.g., prosthetic, orthotics). Providers in these organized health care arrangements will share protected health information with each other as necessary to carry out treatment, payment or health care operations relating to your treatment.

 

USE AND DISCLOSURE OF YOUR IDENTIFIABLE HEALTH INFORMATION IN CERTAIN SPECIAL CIRCUMSTANCES

The following categories describe unique scenarios in which we may use or disclose your identifiable health information:

Public Health Activities. We may disclose your identifiable health information to public health authorities that are authorized by law to collect information for the purpose of:

  • Maintaining vital records, such as births and deaths

  • Reporting child abuse or neglect

  • Preventing or controlling disease, injury, or disability

  • Reporting certain communicable diseases (e.g., positive HIV test results) to applicable public health authorities

  • Notifying a person regarding a potential exposure to a communicable disease

  • Notifying a person regarding a potential risk for spreading or contracting a disease or condition

  • Reporting reactions to drugs or problems with products or devices

  • Notifying individuals if a product or device they may be using has been recalled

  • Notifying appropriate government agency(ies) and authority(ies) regarding the potential abuse or neglect of an adult resident(including domestic violence); however, we will only disclose this information if the resident agrees or we are required or authorized by law to disclose this information

Health Oversight Activities. We may disclose your health information to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure, and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.

Emergencies. We may use or disclose your health information if you need emergency treatment or if we are required by law to treat you but are unable to obtain your general written consent. If this happens, we will try to obtain your general written consent as soon as we reasonably can after we treat you.

Lawsuits and Similar Proceedings. We may use and disclose your identifiable health information in response to a court or administrative order if you are involved in a lawsuit or similar proceeding. We also may disclose your identifiable health in response to a discovery request, subpoena, or other lawful process by another party involved in a dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

Law Enforcement. We may release identifiable health information if asked to do so by a law enforcement official:

  • Regarding a crime victim in certain situations, if we are unable to obtain the person’s agreement

  • Concerning a death, we believe might have resulted from criminal conduct

  • Regarding criminal conduct in our offices

  • In response to a warrant, summons, court order, subpoena, or similar legal process

  • To identify/locate a suspect, material witness, fugitive, or missing person

  • In an emergency, to report a crime (including the location or victim(s) of the crime, or the description, identity, or location of the perpetrator)

Serious Threats to Health or Safety. We may use and disclose your identifiable health information when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.

Data Breach Notification Purposes. We may use or disclose your health information to provide legally required notices of unauthorized access to or disclosure of your health information.

Coroners, Medical Examiners and Funeral Directors. We may disclose health information to a coroner or medical examiner. We may also disclose medical information to funeral directors consistent with applicable law to carry out their duties.

Organ and Tissue Donation. If you are an organ donor, we may use or release health information to organizations that handle organ procurement or other entities engaged in procurement, banking or transportation of organs, eyes or tissues to facilitate organ, eye or tissue donation and transplantation.

Workers’ Compensation. We may release health information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Military and Veterans. If you are a member of the armed forces, we may release health information about you as required by military command authorities. We may also release health information about foreign military personnel to the appropriate military authority.

Research. Under certain circumstances, we may use and disclose health information for research. For example, a research project may involve comparing the health of patients who received one treatment to those who received another, for the same condition. Before we use or disclose health information for research, the project will go through a special approval process. Even without special approval, we may permit researchers to look at records to help them identify patients who may be included in their research project or for other similar purposes, as long as they do not remove or take a copy of any health information.

YOUR RIGHTS REGARDING YOUR IDENTIFIABLE HEALTH INFORMATION

Confidential Communications. You have the right to request that we communicate with you about your health and related issues in a particular manner or at a certain location. To request a type of confidential communication, you must make a written request to us, specifying the requested method of contact or location where you wish to be contacted. We will accommodate reasonable requests. You do not need to give a reason for your request.

Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your identifiable health information for treatment, payment, or health care operations. Additionally, you have the right to request we limit our disclosure of your identifiable health care information to individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request except as otherwise required by law; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. To request a restriction in our use or disclosure of your identifiable health information, you must make your request in writing to us. Your request must describe in clear and concise fashion: (a) the information you wish restricted; (b) whether you are requesting to limit our use, disclosure, or both; and (c) to whom you want the limits to apply. If you or another third party has paid for services out of pocket in full, you may restrict disclosure to any and all recipients.

Inspection and Copies. With some exceptions, you have the right to inspect and obtain a copy of the identifiable health information that may be used to make decisions about you, including resident medical records and billing records. You must submit your request in writing to us to inspect and/or obtain a copy of your identifiable health information. We will respond to your request for inspection of records within 10 days. We ordinarily will respond to a request for copies within 30 days if the information is located within our facility and within 60 days if it is located off site at another facility. We may charge a fee for the costs of copying, mailing, labor, and supplies associated with your request. We may deny your request to inspect and/or copy your records in certain limited circumstances; however, you may request a review of our denial.

Electronic Format. You have the right to receive your health information in electronic format if it is kept in such form.

Amendment. You may ask us to amend your health information if you believe it to be incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for us. To request an amendment, your request must be made in and submitted to us in writing. You must provide us with a reason that supports your request for amendment. We will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is: (a) accurate and correct; (b) not part of the identifiable health information kept by or for us; (c) not part of the identifiable health information which you would be permitted to inspect and copy; (d) not created by us, unless the individual or entity that created the information is not available to amend the information. If your request to amend is denied, you will have the right to have certain information related to your requested amendment included in your records. Their rights will be explained to you in the written denial notice.

Accounting of Disclosures. All our patients have the right to request an “accounting of disclosures.” An “accounting of disclosures” is a list of certain disclosures we have made of your identifiable health information. To obtain an accounting of disclosures, you must submit your request in writing to Equal Health. All requests for an “accounting of disclosures” must state a time period which may not be longer than six years and cannot include dates before April 14, 2003. The first accounting you request within a 12-month period will be provided free of charge, but you may be charged for the cost of providing additional accountings. We will notify you of the cost involved, and you may choose to withdraw or modify your request at that time.

Sale of Health Information. We may not sell your health information without your specific authorization. However, we may disclose health information for public health purposes, for treatment and payment for health care, for the sale, transfer, merger or consolidation of all or part of our business and for related due diligence. We may also provide health information to a business associate in connection with the business associate’s performance of activities for us, to a resident or beneficiary upon request, and as required by law.

Use of Health Information for Marketing Purposes. We must obtain authorization to use or disclose your health information for marketing purposes if we receive financial remuneration from a third party whose product or service is being promoted.

Fundraising. We may use limited health information, including department of service information, identity of the treating physician, and health insurance status as part of our fundraising efforts. You may request to opt out of receiving future fundraising communications.

Psychotherapy Notes. Most uses and disclosures of your psychotherapy notes, if we maintain or record such notes, will only be made after we obtain authorization from you.

Right to a Paper Copy of this Notice. You are entitled to receive a paper copy of our Notice of Privacy Practices. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact our office.

Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with us or with the Department of Health and Human Services Office of Civil Rights. All complaints must be in writing. To file a complaint with us, please direct to Equal Health, c/o Savita Singh-Varma at 650 Ponce de Leon Ave, Suite 300, Atlanta, Georgia 30308. You will not be penalized or retaliated against for filing a complaint.

Right to Provide an Authorization for Other Uses and Disclosures. We will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your identifiable health information may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your identifiable health information for the reasons described in the authorization. Please note that we are unable to take back any disclosures we have already made with your permission, and we are required to retain records of your care.

Notification of Breach. If your health information has been compromised, we must notify you within sixty (60) days of the breach.

Any other uses and disclosures of your health information not described in this Notice of Privacy Practices will be made only with appropriate authorization. We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all protected health information that we maintain.

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