Yes, equal health requires a photo ID such as a valid driver’s license or state ID to verify your identity and your age when you book an appointment.

Equal health offers healthcare services catered to the LGBTQIA+ community. We offer both single visits and membership plans. Single visits allow you to pay as you go. Membership plans are offered on a month-to-month basis and on an annual basis.

Membership and Non-Membership Services: If you cancel your Equal Health subscription before your virtual visit and before receiving your prescription medication, you will receive a full refund within, less any payment processing fees, a reasonable time after cancelation. Membership Services (including weight management): membership services are based on a 3-month term (“Term”) that begins at the time of your virtual visit. Cancellation of your membership must occur prior to your virtual visit and before process and receipt of your 3-month prescription medication*. If you choose to cancel after your virtual visit, you will still be responsible for the full Term of membership services. While you may cancel at any time, your request will not take effect until after the expiration of your current Term. While your membership plan is still active, you will have continued access to all membership services included in your membership plan. *3-month prescription medication means a 90-day supply of medication or a 30-day supply of medication with 2 refills. For Weight Management membership services: partial refunds are provided (minus an initial consultation fee of $55 and any applicable payment processing fees) after the first virtual visit if your health insurance does not cover Ozempic, Wegovy or Mounjaro weight management medications.

Telehealth, also known as telemedicine, is used to access health care services without needing an in-person office visit with your healthcare provider. Telehealth is primarily done in the form of a virtual or online visit using internet access from your computer, tablet or smartphone.

It’s simple. Go to Our Services page to review our list of health care services. Select the healthcare service you are interested in to get started. Next, choose your payment plan and book your first appointment. It’s as easy as that!

Please email info@getequalhealth.com if you would like to cancel your membership. Once we receive your request, our team will review your account details, and will notify you of any remaining payments or outstanding balance. After your account details have been confirmed, your cancellation request will be processed within 7-10 business days. An email confirmation will be sent to you once your subscription has been cancelled.

We are working hard to increase health care access nationwide. You can join our wait list to be notified as we expand our health care services to additional states. You can also visit our website and check out the Where We Serve section that is regularly updated based on where we provide health care services.

Equal health is a digital health care company that provides comprehensive health care services using telehealth technology to the LGBTQIA+ community from anywhere.

A virtual visit is an online visit with your healthcare provider that is performed using both video and audio technology. A virtual visit is conducted using internet access from your computer, tablet or smartphone.

Currently, equal health does not offer primary care services. Therefore, equal health cannot serve as your primary care provider. Please see the Our Services page for the most up to date list of health care services that are offered.

You can contact your healthcare provider using secure messaging through the Patient Portal. Your provider will respond to your message within three business days.

Currently, equal health is only able to serve patients who are 18 and older. Please join our email list so that we can stay in touch. We’d love for you to join our community once you turn 18! In the meantime, here are some resources that may be helpful: https://www.wpath.org/provider/search https://locator.hiv.gov/ https://preplocator.org/ https://aidsvu.org/services/#/testing

Please call 911 or go to your nearest emergency room if you are experiencing a medical emergency. For non-emergent medical issues related to your membership services, you can reach out to your equal health provider using the Patient Portal.

Equal health offers both monthly and annual membership plans for most available health care services.

Equal health offers per visit pricing, as well as, monthly and annual membership plans for different health care services including Gender-Affirming Hormone Therapy/HRT, HIV Prevention/PrEP, HIV Treatment, Weight Management and Mental Health care services. Equal health also offers Sexual Health and Letter Writing as single visits/one-time services.

At this time we are only serving people that are looking for gender-affirming hormone therapy. Therefore, we are not prescribing hormone replacement therapy, such as testosterone or estrogen, to cisgender people. *Cisgender means your gender identity corresponds to your sex assigned at birth.

No, all of our health care services are available at a per visit cost.

Yes! We provide medical provider letters of support for gender-affirming surgery as part of our Gender-Affirming Hormone Therapy/HRT membership plans. We also provide medical provider letters of support as a non-membership service for a one-time fee. Letter requirements vary based on surgeon, health insurance plan and state you live in. Be sure to obtain this information before you request a letter. Letter requests take 5-10 business days to process. Talk to your healthcare provider during your scheduled virtual visit or send them a secure message through the Patient Portal to learn more. Currently equal health is not able to provide mental health provider letters of support for gender-affirming surgery.

All equal health memberships included one-on-one virtual visits with a LGBTQIA+ specialized health care provider, unlimited messaging with our care team, lab orders and result analysis and prescription medication orders. Additional services may be available depending on the selected plan. Check out Our Services page for more information.

Currently we do not provide counseling services. However, we are working hard to increase our health care service offerings, including mental health counseling. Join our email list to learn when we start offering counseling services.

Currently, we only offer health care services in Georgia and Florida. We are working hard to increase health care access in all US states. Join our email list to be notified when we launch our services in additional states.

Pricing varies based on the services selected. HIV Prevention/PrEP memberships cost $69/month, HIV Treatment memberships cost $79/month, Gender-Affirming Hormone Therapy/HRT (GAHT/HRT) memberships cost $89/month, Weight Management memberships cost $109/month, and Mental Health memberships cost $209/month.

Yes! Letters for gender marker and name changes are part of our Gender-Affirming Hormone Therapy/HRT membership plans. We also offer letters for gender marker and name changes as part of our Single Visit plans. Talk to your healthcare provider during your scheduled virtual visit or send them a secure message through the Patient Portal to learn more.

If your legal name is different than the name listed on your health insurance card, it is possible that your insurance will deny coverage of your labs or prescriptions. Please reach out to your health insurance company directly in order to resolve the issue.

Yes, our health care services are HSA/FSA eligible. You can use your HSA/FSA to pay for prescription medications and labs that are ordered as part of your equal health membership plan.

Currently, equal health does not accept health insurance. However, our health care services are HSA/FSA eligible. Your health insurance can be used to cover the cost of your labs at Quest Diagnostics and the cost of prescriptions at your local pharmacy. Please note: Health insurance is needed to cover the cost of prescription medications, such as Ozempic, Wegovy, and Mounjaro, which are part of our Weight Management health care service. You can email us at info@getequalhealth.com if you have any questions.

Once your healthcare provider has ordered your labs, you can find them on the Patient Portal.

Equal health has partnered with Quest Diagnostics for all of your lab testing needs. Once your labs have been ordered by your healthcare provider, Quest can pull up your lab orders when you present a valid photo ID (i.e., Driver's license) to your local Quest lab. Simply schedule an appointment at your local Quest lab by clicking here.

We are required to submit your lab orders under the name on your legal photo ID.

No, the cost of labs is not included in any equal health subscription. The cost of labs will vary depending on what specific labs are being ordered by your healthcare provider. We have partnered with Quest Diagnostics to provide you with cost effective labs.

Currently, we do not offer at-home prescription medication delivery. However, we are working hard to add this feature to our services. Join our email list to be the first to know when we add this service.

Yes! Your healthcare provider will ask you to provide them with your local pharmacy information during your virtual visit in order to electronically prescribe your prescription medications directly to your preferred pharmacy.

We are required to send your prescription medications to your local pharmacy under the name on your legal ID (i.e., driver's license).